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CFPB Fines Bank for Improper Overdraft Practices

August 22, 2016
Kevin Patterson
Garden City

The Consumer Financial Protection Bureau (“CFPB”) recently ordered Santander Bank, N.A. to pay a $10 million fine relating to its overdraft service practices, claiming the Bank’s telemarketing vendor deceptively promoted the Bank’s overdraft service to consumers and enrolled customers for the service without their consent. The CFPB’s action is consistent with the Bureau’s increased focus on overdraft protection products and fees collected by financial institutions.

According to the CFPB, from 2010 to 2014, the Bank’s vendor promoted and enrolled consumers in the Bank’s “Account Protector” overdraft service for ATM and one-time debit card transactions, which charged consumers $35 per overdraft. The Bank’s telemarketing vendor would call customers to encourage them to opt-in to Account Protector and these telemarketers would then be rewarded with a higher hourly rate associated with specified sales targets. The problem, however, was that the Bank’s telemarketing vendor often enrolled customers in the service without receiving the customer’s affirmative consent.

The Bank’s practice was found to violate the CFPB’s Regulation E, which implements the Electronic Fund Transfer Act and prohibits banks and credit unions from charging overdraft fees on ATM and one-time debit card transactions unless the consumer has affirmatively opted-in to the overdraft program. If the consumer does not opt-in, the bank and credit unions may reject the transaction due to insufficient or unavailable funds but cannot charge an overdraft fee.

Among those the practices of the Bank which the CFPB determined to be improper are the following:

Pursuant to the Dodd-Frank Wall Street Reform and Consumer Protect Act, the CFPB has the authority to take action against financial institutions engaging in unfair, deceptive or abusive practices. The Bank was found to have violated the Electronic Fund Transfer Act and the Dodd-Frank Act. In addition to the $10 million penalty, the CFPB’s order requires the Bank to:

The CFPB’s order is consistent with the agency’s tough stance regarding overdraft fees and services tied to checking accounts and debit cards. The CFPB has indicated that regulations will be forthcoming to deter, if not eliminate, the use of overdraft products as they are now structured.

The Federal Deposit Insurance Corp. (“FDIC”) in 2010 also issued guidance directing its regulated financial institutions to monitor their overdraft programs and to be vigilant in avoiding consumers’ overuse of overdraft products. The FDIC’s guidance on overdraft products can be found here:

In addition to scrutiny by regulators, in recent years there have been numerous lawsuits based on alleged defects in the procedures utilized for overdraft protection programs, which have caused banks to reevaluate the structure of these services.

If you have any questions regarding the CFPB’s Order or overdraft services and practices in general, please feel free to contact Kevin Patterson at (516) 296-9196 or via email at, Joseph D. Simon at (516) 357-3710 or via email at, or Diana R. Acosta at (516) 357-3739 or via email at